This goes in line with one of the overarching hotel industry trends — hyper-personalisation. Adopting the codes of hospitality enables brands to provide customers with a uniquely immersive experience that goes beyond traditional retail.
Nowhere is this more evident than in hotel industry trends. More like this:. A healthy drinks menu should include sophisticated non-alcoholic options, as these are increasingly in demand. This industry will most likely remain male-heavy, but it is definitely not male-dominated anymore.
Compared to 10 or 15 years ago, how much has the perception changed regarding women working and assuming leadership positions in this industry? The updates are highlighted below, and a few of the findings ended up surprising even us. The more advanced your messaging system is, the more likely it is that guests will be satisfied with your service.
Hotels need to make sure their offerings are up-to-date and user-friendly. Tech explosion The majority of guests today are self-sufficient, tech-savvy travelers who are comfortable using apps or mobile websites. Concurrently, they will be the cornerstone and the starting point in full-fledged Digital Transformation of the hospitality industry, allowing hotel chains to deliver better experiences, drive sales, and learn more about their guests to continuously improve the services further.